Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Delivery is free within 40 miles of 75152 (41-50 miles =$50 51-60 miles $75), sorry we do not deliver further than 60 miles) Set-up is included for most of our rentals, but some items such as tables and chairs do not include set-up.
Q: Do you deliver to cities not listed on your website?
A: Yes, Please call our office for a quote
Q: When do you set up and pick up?
A: Delivery will be between the hours of 7AM and 12PM the morning of your event. We will come back the following day to pick-up your rental. Special arrangements are available upon request (fees may app, please call our office at 214-205-3731
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Our staff cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50¥ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: There is a $50 set up fee for parks. Most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, most parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Credit Cards, Company Check, and Cash. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a 25% Credit Card deposit. Deposits are NON-refundable. BUT if you cancel your order at least 7 days prior to your rental date, your deposit will stay good for 12 months. If you have to cancel due to weather, deposit will also stay good for 12 months, and can be used towards a future rental.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15x15 which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4¥ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: email@example.com 214-205-3731