Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Delivery is free within 35 miles of 75152 (36-42 miles: $40, 43-50 miles: $50, 51-60 miles: $75). We do not deliver further than 60 miles. Set-up is included for most of our rentals, but some items such as tables and chairs do not include set-up.
Q: Do you deliver to cities not listed on your website?
A: Yes, Please call our office for a quote
Q: When do you set up and pick up?
A: Delivery will be at least an hour prior to your event start time but can be several hours prior. Delivery time is based on your event start time and other events that we may have near you. We will come back the following day to pick-up your rental. Special arrangements are available upon request (fees may app, please call our office at 214-205-3731).
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The equipment should be clean when you received it. Our staff cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: No. Once our crew has secured unit you may turn off the blower until you are ready to use the unit.
Q: Do you deliver to parks?
A: We no longer deliver to parks.
Q: What payments do you take?
A: All major Credit Cards, Company Checks, and Cash. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a 50% Credit Card deposit. Deposits are NON-refundable. BUT if you cancel your order at least 7 days prior to your rental date, your deposit will stay good (as a credit) for up to 12 months. If you have to cancel due to weather, your deposit will also stay good for up to 12 months and can be used towards a future rental.
Q: How big are the bounce houses?
A: Most of our bounce bouses (all of our character jumps for example) are 15x15 which is a little bigger than many companies rent. Please note the space required for each jump as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the equipment. If you have stairs or a tiered backyard, please call our office to discuss options for setup (fees may apply).
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have cleared the area where equipment will be set up. The inflatables can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. We CAN NOT set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. (surface fees apply to any surface other than grass)
Q: Can we see a copy of your contract and safety rules?
A: Yes. Once you place your order you will receive an email receipt and there is a contract link in your receipt or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
Still have a question? Call or Write: firstname.lastname@example.org 214-205-3731